30-Day Game Installation & Performance Refund Policy
At [Your Store Name], we want you to enjoy a smooth gaming experience. If your purchased game fails to install or does not run properly on a compatible computer that meets the game's stated system requirements, you may be eligible for a refund within 30 days of purchase.
Eligibility for a Refund
You may request a refund if:
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The game cannot be installed despite following the provided installation instructions.
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The game fails to launch, crashes repeatedly, or does not function as described.
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The issue cannot be resolved through our technical support after reasonable troubleshooting.
How to Request a Refund
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Contact our support team within 30 days of your purchase.
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Provide your order number and a description of the issue.
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Share screenshots or a short video of the installation error or game malfunction, if requested.
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Follow our troubleshooting instructions so we can attempt to resolve the problem.
Refund Conditions
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The game must be compatible with your computer and meet the stated minimum system requirements.
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Issues caused by unsupported hardware, incompatible software, modified game files, or failure to follow installation instructions may not qualify.
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Approved refunds will be issued to the original payment method where possible.
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Refund processing times depend on your payment provider.
Important Notice
Our support team will review each request individually. If the game cannot be installed or operated properly despite meeting the stated requirements and completing reasonable troubleshooting, we will assess your request for a refund under this 30-day policy.
Need help? Contact our customer support team with your order details, and we will help you resolve the issue.